These Terms and Conditions ("Terms") govern your use of the Sidcup Florist website and all orders placed for flower delivery to Sidcup and surrounding areas. By placing an order through our online store, you agree to be bound by these Terms. Please review them carefully before making your purchase. These Terms apply equally to customers in Sidcup and neighbouring locations serviced by Sidcup Florist.
To purchase flowers or related products online from Sidcup Florist, you must complete our on-site order process. This process consists of selecting your desired products, providing correct delivery details, choosing a delivery date where offered, and submitting payment.
After your order is placed, you will receive an order confirmation via the website and/or your registered email address. Please check your order confirmation carefully to ensure all details are accurate. It is your responsibility to provide correct address and recipient information to ensure timely delivery of your order.
Sidcup Florist reserves the right to refuse orders at its discretion. In such cases, we will notify you and refund any payments where applicable.
We endeavour to provide accurate descriptions and images of all flowers and products available for delivery in Sidcup and the surrounding areas. However, due to the nature of fresh flowers and seasonal availability, products may occasionally differ from those depicted. Where specific flowers or products become unavailable, Sidcup Florist reserves the right to substitute with items of equal or greater value and similar appearance, without notice.
If a major or significant substitution is necessary, and time permits, we will attempt to contact you using the information provided at the time of order. Your acceptance of these Terms constitutes agreement to reasonable substitutions as described in this section.
All prices are shown in UK Pounds Sterling (GBP), and include VAT where applicable unless otherwise stated. Delivery charges, if applicable, will be clearly displayed at checkout prior to finalising your purchase.
Accepted payment methods include major debit and credit cards as displayed on our website at checkout. Payment must be received in full before your order is processed and dispatched. Sidcup Florist uses trusted third-party payment processors for secure online transactions. Your payment and personal details are encrypted and handled with confidentiality in accordance with our Privacy Policy.
Sidcup Florist reserves the right to change prices without prior notice; however, prices agreed upon at the time of order will be honoured and not be affected by subsequent price adjustments.
We offer flower delivery services to Sidcup and the surrounding areas. Upon placing your order, you will be prompted to select or enter your desired delivery address within our coverage area. Deliveries are made according to the timeframes specified at checkout, subject to availability and operational factors such as demand or weather conditions.
Our team will endeavour to deliver your flowers or gifts on the requested date. Where specific delivery times are not guaranteed, deliveries are typically made within standard working hours. Please ensure someone is available at the delivery address to receive the order. If delivery is not possible due to incorrect address details, absence of recipient, or other factors beyond our control, we will take reasonable steps to contact you for further instructions. Additional charges may apply for redelivery attempts.
Sidcup Florist cannot be held responsible for late, non-delivered, or mis-delivered items when delivery instructions were incomplete or inaccurate, or if no one is available to accept the order.
Should you wish to cancel or amend your order (including changes to delivery address or product), please contact us as soon as possible. Cancellations or amendments can only be accepted if the order has not yet been processed or delivered to the delivery address.
Where your cancellation request is received before the scheduled dispatch, a full refund will be provided to your original payment method. If your order has already been prepared or is in transit, Sidcup Florist reserves the right to refuse cancellation or to deduct reasonable costs incurred from your refund.
To request an amendment or cancellation, please use the contact features provided on our website. Amendments are subject to availability and cannot be guaranteed. In the event of a cancellation or amendment not processed in time due to operational constraints, Sidcup Florist's decision is final.
If your flowers or products arrive in unsatisfactory condition or are not as described, please notify us on the same day of delivery. We may request photographic evidence to assist with your claim. Where a complaint is justified, Sidcup Florist will offer an appropriate remedy, such as replacement flowers, a full refund, or a store credit, at our discretion.
Refunds are processed to the original payment method and may take several business days to appear on your statement, depending on your bank or payment provider.
Sidcup Florist makes every effort to ensure the online flower delivery process is efficient and products meet your expectations. However, to the maximum extent permitted by law:
It is your responsibility to ensure that all information provided to Sidcup Florist, including recipient and delivery address details, is accurate and complete. You must also ensure that the recipient is available to accept flower deliveries on the specified date.
You agree not to use our online services for unlawful purposes, or to attempt payment with unauthorised cards or fraudulent details. Any such acts may result in cancellation of your order and notification to relevant authorities.
All website content, including product images, descriptions, logos and trademarks, are the exclusive property of Sidcup Florist or our partners. These materials may not be copied, reproduced, or used without prior written permission except as intended for placing orders via our website.
Sidcup Florist takes your privacy seriously. We collect and process your personal data in compliance with applicable UK data protection laws, including the General Data Protection Regulation (GDPR). Your data will only be used to process your orders, arrange deliveries, and for purposes explained in our Privacy Policy.
We do not sell or share your data with third parties beyond what is necessary to fulfil your order and operate our flower delivery service.
Sidcup Florist reserves the right to update or amend these Terms at any time without prior notice. Amendments will be effective from the date they are published on the website. We encourage you to check these Terms regularly, particularly before placing future orders.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising in relation to the services provided by Sidcup Florist or interpretation of these Terms shall be exclusively subject to the jurisdiction of the courts of England and Wales.
These Terms, together with our Privacy Policy and any other legal notices published on the Sidcup Florist website, constitute the entire agreement between Sidcup Florist and you as a customer with respect to online flower delivery services for Sidcup and surrounding areas.
Should any provision of these Terms be found invalid or unenforceable by a court, the remainder of the Terms will continue in full effect.
If you have any questions regarding these Terms & Conditions or require further information regarding online flower delivery in Sidcup, please use the contact form available on our website. Our customer service team will respond as promptly as possible.
These Terms apply to all customers shopping for online flower delivery through Sidcup Florist in Sidcup and the surrounding areas, unless otherwise agreed in writing.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sidcup, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sidcup.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
