At Sidcup Florist, we take great pride in providing the Sidcup community with the freshest, most beautiful flowers and exceptional customer service. As a trusted local florist serving households and businesses, your satisfaction matters to us. We stand behind our fresh flower guarantee and offer a clear returns, refunds & complaints policy designed to ensure your experience is always positive.
Our expert florists select only the freshest blooms for each bouquet, ensuring they arrive at your Sidcup address in peak condition. We guarantee that your flowers will stay vibrant and fresh for at least 5 days from delivery, provided they are cared for according to our care instructions.
If your flowers or arrangements arrive damaged or not as described, we want to resolve this quickly for you. Please inspect your delivery as soon as it arrives. Should you notice any significant damage, wilting, or missing items, report the issue to us within 24 hours of delivery. To help us assess the situation, we may ask for photos of the bouquet as it arrived. We will then offer you a suitable resolution – either a prompt replacement or a full refund, depending on your preference.
We are committed to our 5-day freshness guarantee. If your flowers fade or wilt earlier than expected and have been cared for as advised, please contact us as soon as possible, ideally within this 5-day window. Our team will review the situation to determine the best course of action to ensure your satisfaction.
Your happiness is our highest priority. In cases of damaged or unsatisfactory flowers, you may request:
These options are available for orders reported within the required timeframes and according to our terms of service.
If you are unhappy with any aspect of our service, we want to hear from you. Please contact us with details of your concerns about your flower delivery, product freshness, or any other aspect of your Sidcup Florist experience. Our customer care team will acknowledge your complaint promptly and aim to resolve it within two working days. We investigate every concern thoroughly and always strive for a fair and friendly solution.
We are honoured to be Sidcup’s chosen florist for both homes and businesses. Our reputation is built on reliability, quality flowers, and excellent service. We hope our clear returns, refunds & complaints policy gives you confidence with every order. Should anything fall short of your expectations, simply let us know – and we’ll make it right.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
